Website terms of use
Last updated: April 25, 2022
Welcome to the website of Advocate Aurora Health, Inc. “Advocate Aurora”. Advocate Aurora maintains this website “Website” for your personal information, education and communication. Your access to and use of this Website, including any content, functionality, and services offered on or through the Website, whether as a guest or a registered user, is subject to the following Terms of Use.
IN THE EVENT OF A MEDICAL EMERGENCY, CALL 911. DO NOT DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF CONTENT YOU HAVE READ ON THIS WEBSITE OR ADVICE OBTAINED THROUGH THIS WEBSITE. THIS WEBSITE DOES NOT CONTAIN MEDICAL ADVICE AND WE DO NOT MONITOR THIS WEBSITE OR COMMUNICATIONS FROM THIS WEBSITE FOR MEDICAL DIAGNOSTIC OR EMERGENCY HEALTH CARE PURPOSES.
Your agreement
ALL PAGES WITHIN THIS WEBSITE AND ANY INFORMATION, MATERIAL, CONTENT AND SERVICES MADE AVAILABLE ON OR THROUGH THE WEBSITE ARE PROVIDED SUBJECT TO YOUR AGREEMENT WITH THE TERMS AND CONDITIONS SET FORTH BELOW. PLEASE READ THE FOLLOWING INFORMATION CAREFULLY. YOUR USE OF THIS WEBSITE WILL INDICATE YOUR AGREEMENT TO THESE TERMS OF USE AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS OF USE, PROMPTLY EXIT THIS WEBSITE.
Should you choose to sign up for “LiveWell,” or set up an account for online employment applications or register for events, or participate in an E-Visit, your use of such web pages and services provided in such online forums may be subject to additional terms. In the event of a conflict between such additional terms and these Terms of Use, the additional terms will control.
Changes to these terms of use
We may revise and update these Terms of Use and our Privacy Policy from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Terms of Use or the revised Privacy Policy means that you accept and agree to the changes.
Your representations
You represent that you are at least 18 years of age and that you are legally bound by these Terms of Use. You agree to be responsible for your use of this Website and to comply with your responsibilities and obligations as stated in these Terms of Use.
Access is allowed for those under 18 if you are an emancipated teen, a pregnant teen with access to your own account and proxy access to infant’s portal, or teen parent with proxy access to an infant/child’s portal.
Accessing the website and account security
We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.
You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.
To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. All information you provide must be correct, current, and complete.
If you choose, or are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. Except as expressly provided for your use of LiveWell, you acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password or other security information.
We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time if, in our opinion, you have violated any provision of these Terms of Use.
No medical advice
The information contained in this Website is presented for the purpose of educating consumers on health and wellness topics and providing general information on Advocate Aurora. UNLESS EXPRESSLY STATED ELSEWHERE, NOTHING CONTAINED IN THE WEBSITE IS INTENDED TO BE MEDICAL ADVICE FOR DIAGNOSIS OR TREATMENT AND SHOULD NOT BE RELIED UPON AS YOUR PRIMARY SOURCE FOR HEALTH OR MEDICAL INFORMATION.
Website content
Although Advocate Aurora attempts to ensure the integrity and accuracy of the content on the Website, it makes no guarantees whatsoever as to the correctness or accuracy of such content. It is possible that the Website and its content could include inaccuracies or errors, and third parties could make unauthorized additions, deletions and alterations to the Website. In the event you become aware of an inaccuracy, please inform LiveWellSupport@aah.org so that it can be corrected.
ADVOCATE AURORA DOES NOT MAKE ANY WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS OR SUITABILITY OF THE WEBSITE OR ANY CONTENT OR INFORMATION CONTAINED WITHIN IT.
The Website content may contain health or medical-related materials that you find sexually explicit or otherwise offensive. Advocate Aurora accepts no responsibility for such materials. Use of the Website is at your own risk.
Website content may be changed or updated without notice. Advocate Aurora reserves the right to modify Website content without any obligation to notify past, current or prospective Website users.
Some services offered through the Website may not be available in certain areas. Advocate Aurora makes no representations that the materials on this Website are appropriate or available for use throughout the United States or in other countries besides the United States. Those who do access this Website from other countries are solely responsible for compliance with the laws of such country.
You are responsible for the accuracy of information that you submit to us via this Website. We have no obligation or liability for any information that is not accurate.
LiveWell
LiveWell is an optional online service provided by Advocate Aurora. LiveWell helps you, as a patient of Advocate Aurora, to access portions of your health information and to communicate with your Advocate Aurora healthcare providers.
LiveWell is not intended for urgent communication. If you are in need of urgent medical attention please call your healthcare provider’s office or call 911 in case of emergency.
You agree to use LiveWell appropriately and solely for the purposes and with the limitations stated in these Terms of Use. LiveWell is provided for your convenience and its availability is not an entitlement, right, or privilege. Advocate Aurora may limit or remove your access to LiveWell at any time.
Purpose of LiveWell
The purpose of LiveWell is to provide you with (1) access to your medical records, such as basic laboratory results, summary medical history, visit history, and billing information, and (2) the ability to communicate with your Advocate Aurora healthcare provider. Some information accessed through LiveWell may assist in providing medical, nursing, or other professional services or advice. However, the information provided in LiveWell is not a substitute for medical advice, consultation, diagnosis, or treatment.
Use/access of LiveWell
All information in LiveWell is provided “as is” without warranty of any kind and meant for use only to support your relationship with your healthcare provider. You understand that not all of your Advocate Aurora medical record may appear in your LiveWell account. For records that are not immediately accessible on your LiveWell account, you can request these records by accessing the “Request Medical Records” icon from your LiveWell account. In addition to your LiveWell account, Advocate Aurora Health has a web page for Illinois and Wisconsin that list several other options to request your medical records. If you are in Illinois, please log on to https://www.advocatehealth.com/contact-us/medical-records, or if you are in Wisconsin, please log on to https://www.aurorahealthcare.org/patients-visitors/medical-records to find the correct Health Information department phone numbers and forms as needed.
Advocate Aurora will make its every reasonable effort to provide a timely response to your electronic messages. In some situations, the clinic staff that needs to respond to a message may not be immediately available. Therefore, the anticipated turnaround time for a response to a patient inquiry is two business days at a minimum.
The information you submit to LiveWell, including your electronic messages, may be shared with Advocate Aurora staff when their job includes assisting your Advocate Aurora healthcare provider in providing your medical care. However, your information will only be available to those staff members who have a business reason for accessing it. If your provider is out of the office or unavailable, messages sent within LiveWell may be routed to other appropriate and authorized caregivers within Advocate Aurora in order to facilitate a timely response. In addition, Advocate Aurora is only able to respond to electronic messages based on the information provided by you. Therefore, if there is insufficient information provided, Advocate Aurora may be unable to provide accurate and reliable responses and/or service.
LiveWell may offer links to medical websites that are not a part of Advocate Aurora. These website links are provided for general information purposes only and we do not endorse and have not verified the accuracy of the information on these websites. You should not rely on the information for purposes of treatment or diagnosis.
You may choose to use other services provided by third parties in conjunction with your use of LiveWell. Such services may include but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. Advocate Aurora has no control over the contents of these services and does not accept any responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your use of LiveWell, you do so entirely at your own risk and subject to the terms and conditions of use for such services.
LiveWell: privacy
The privacy of your health information is very important to us. The information in LiveWell may contain sensitive information and you should take precautions to protect the confidentiality of the information. Advocate Aurora may use or share your health information as described by the Advocate Health Care Notice of Privacy Practices and the Aurora Health Care Notice of Privacy Practices. Advocate Aurora will maintain the privacy of your health information and will not disclose it to any third parties without your authorization or as otherwise permitted by law. Please review the Advocate Health Care Notice of Privacy Practices and the Aurora Health Care Notice of Privacy Practices carefully for an explanation of how, when, and why we use and disclose your health information.
LiveWell: proxy access
If you are the parent or legal guardian of a child up to the child’s 18th birthday or the legal guardian or holder of healthcare power of attorney for individuals age 18 or older, you may request access to that individual’s LiveWell account “Proxy Access”. You will need to sign the appropriate Proxy Access form and must inform Advocate Aurora immediately if your relationship with the account holder changes.
Adolescent proxy access (ages 12-17)
Please be mindful that the confidentiality of adolescents’ health information is protected by a combination of state and federal laws. Though laws vary by state, in each state adolescent minors have the right to consent to certain health care services; and some adolescent minors are allowed to consent for all or most of their own care. Accordingly, to comply with these laws, for patient ages 12-17 not all records are made immediately accessible via proxy access. If you wish to obtain additional records for your minor child, Advocate Aurora Health has a web page for Illinois and Wisconsin that list several other options to request medical records. If you are in Illinois, please log on to https://www.advocatehealth.com/contact-us/medical-records, or if you are in Wisconsin, please log on to https://www.aurorahealthcare.org/patients-visitors/medical-records to find the correct Health Information department phone numbers and forms as needed.
LiveWell: e-mail communications
You may receive e-mail messages to your e-mail account advising you that new information has been added to your LiveWell account. Please be advised that email is not secure and there is a risk that these emails could be read by a third party, including anybody who has access to your email account, such as your spouse. Although we will not send any private medical information via email, the notification that new medical information is available by accessing LiveWell may be information that you would not want others to know. Thus, you should take this into account when providing an e-mail address or using LiveWell. By signing up for LiveWell, you acknowledge the inherent risks of email communications and consent to receiving e-mail messages regarding your LiveWell account.
Security and confidentiality
Advocate Aurora affords the same degree of confidentiality to medical information stored in LiveWell as is given to medical information stored by us in any other medium. We are committed to protecting the confidentiality of your medical information. We limit our employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We will identify the records released and note the time and date of access each time you access LiveWell. We have taken steps that are designed to make all information received from our LiveWell subscribers as secure as possible and protect against unauthorized access and use.
For other than general information viewing, LiveWell must be accessed with a Secure Sockets Layer (SSL) compatible browser. Usernames and passwords provide two layers of authentication. As a LiveWell user, your role in maintaining the security of your medical information is to: 1) Change your password on a regular basis, and 2) Keep your login ID and password confidential. If you share your LiveWell ID and password with another person, that person may be able to view your health information, and health information about someone, like your child, for whom you have Proxy Access. It is your responsibility to select a confidential password, to maintain your password in a secure manner, and to change your password if you believe it may have been compromised in any way.
Disclaimer
You understand and agree that the use of LiveWell is voluntary and entirely at your own discretion and that of Advocate Aurora.
Advocate Aurora will not be liable for any direct, indirect, consequential, special, exemplary, punitive or other monetary damages, fees, fines, penalties or liabilities arising out of or relating to this service. You agree to defend, indemnify and hold Advocate Aurora harmless from and against any claims, actions, judgments, and settlements, including legal fees that arise from your misuse of LiveWell.
Discontinuing use of LiveWell
You are not required to use LiveWell and you can deactivate your LiveWell account at any time by contacting our customer support at 855-624-9366.
Classes and events
You may sign up for email notification for classes and events offered by Advocate Aurora. You may also register online for available classes and events. Any payments for classes and events may be made online using a credit or other payment card. Additional information on credit or other payment card payments is set forth below. If you sign up for email notification or otherwise register for a class or event, we will use the information you provide us as set forth in the Privacy Policy.
Credit card and payment card information
If you are a registered participant in LiveWell, you may make credit card payments via LiveWell for services provided by Advocate Aurora. Charges to you for services provided by Advocate Aurora are subject to the limitations of your individual insurance coverage. Please always check with your insurance carrier regarding benefit coverage.
You may also submit credit card or payment card information via this Website for payment of registrations for classes and events and online donations. You must submit the necessary card information before your payment or order will be processed. If the card information that you submit is incorrect or invalid, your payment or order will not be processed. Payment is subject to the approval of the financial institution issuing the card. We assume no responsibility or liability if the financial institution refuses to accept or honor your card for any reason.
Online employment applications
Advocate Aurora accepts applications for employment online. You may register to submit your application or resume online, subject to additional terms and conditions applicable to such online employment application process. Submission of your resume or online application for employment does not guarantee or entitle you to any employment or consideration for any particular position.
Restrictions on your use
You may view material from the Website for your own personal use or the internal use of your business. You may not download, reproduce or otherwise distribute any materials on this Website without our prior express written consent and/or the consent of any third party copyright owner.
Any rights that are not expressly granted by these Terms of Use or any applicable end-user license agreements are reserved by Advocate Aurora.
You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries).
Additionally, you agree not to use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real-time activities through the Website.
Intellectual property rights
The Website and its content is the property of Advocate Aurora, its affiliates or its third-party sources and vendors. The Website and its content are protected by federal and international copyright and trademark laws. The distinctive and original layout and presentation of the Website also constitutes protectable trade dress under applicable federal law. “Advocate Aurora” and its logos are trademarks and service marks of Advocate Aurora. All other trademarks, service marks and logos used on this Website are the trademarks, service marks or logos of their respective owners. Any unauthorized use of any trade dress, marks, or any other intellectual property belonging to Advocate Aurora or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law.
Copyright infringement
If you believe that any contributions by users of this Website violate your copyright, please contact us for instructions on sending us a notice of copyright infringement. It is the policy of Advocate Aurora to terminate the user accounts of repeat infringers.
No warranty
ADVOCATE AURORA CANNOT AND DOES NOT WARRANT AGAINST HUMAN AND MACHINE ERRORS, OMISSIONS, DELAYS, INTERRUPTIONS OR LOSSES, INCLUDING LOSS OF DATA. ADVOCATE AURORA CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT THIS WEBSITE WILL BE FREE OF INFECTION BY VIRUSES, WORMS, TROJAN HORSES OR OTHER MALICIOUS CODE. ADVOCATE AURORA DOES NOT WARRANT OR GUARANTEE THAT THE FUNCTIONS OR SERVICES PERFORMED IN THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED.
THIS WEBSITE IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND ADVOCATE AURORA DISCLAIMS ALL SUCH WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT AND ALL WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE IN TRADE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
ADVOCATE AURORA MAKES NO WARRANTY OR REPRESENTATION REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THIS WEBSITE, OR USE OF MATERIAL, INFORMATION OR DATA DOWNLOADED OR OTHERWISE OBTAINED FROM THIS WEBSITE, OR REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED FROM THIS WEBSITE. ADVOCATE AURORA DOES NOT HAVE ANY RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY OR FAILURE TO STORE ANY USER COMMUNICATION.
YOU ASSUME COMPLETE RESPONSIBILITY AND RISK FOR YOUR ACCESS OR USE OF THE INTERNET AND THIS WEBSITE. You acknowledge and agree (1) that your use of this Website and any material, information or data downloaded or otherwise obtained through the use of this Website is at your own discretion and risk, and (2) that you are solely responsible for any damage to your computer system for loss of data that results from the download of such material, information or data, and for any other form of damage that may be incurred.
No advice or information, whether oral or written, obtained by you from Advocate Aurora or in any other manner from this Website creates any warranty.
NEITHER ADVOCATE AURORA, ITS AFFILIATES, NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS ARE RESPONSIBLE OR LIABLE TO YOU UNDER ANY THEORY OF LIABILITY OR INDEMNITY IN CONNECTION WITH YOUR ACCESS OR USE OF THE WEBSITE, ANY OF ITS CONTENT, OR SERVICES.
FURTHERMORE, NEITHER ADVOCATE AURORA, ITS AFFILIATES, NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS ARE OR WILL BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES OF ANY KIND ARISING OUT OF OR RELATING IN ANY WAY TO THE WEBSITE AND/OR ANY CONTENT ON THE WEBSITE, WHETHER SUCH DAMAGES ARE BASED IN TORT, CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVOCATE AURORA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE AND/OR ANY DAMAGE RESULTING FROM THE WEBSITE IS TO STOP USING THE WEBSITE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Indemnification
You agree to indemnify, defend and hold harmless Advocate Aurora, its affiliates and their respective officers, directors, employees and agents from and against all losses, expenses, liabilities, damages and costs, including without limitation reasonable attorney fees, resulting from or arising from your use of the Website or its content, your use of any information obtained from the Website, or your violation of these Terms of Use.
Privacy policy
Use of this Website is also governed by the terms of our Privacy Policy, which is incorporated into these Terms of Use by this reference. Any Protected Health Information collected on the Website will be used and disclosed only in accordance with with the Advocate Health Care Notice of Privacy Practices and the Aurora Health Care Notice of Privacy Practices. .
Security
Carefully choose, use, and save your passwords for any private access portion of this Website, such as “LiveWell” or the online employment application portal. Advocate Aurora has no control over use of passwords, and may not be able to tell whether someone else is accessing the Website under your password. As a result, you are solely responsible for any use of your password or other login information by you or any third party and Advocate Aurora has no responsibility or liability for any such use.
Information about you and your visits to the website
All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
Third-party sites
Advocate Aurora has no liability for any third party website that you may access through this Website. When you access a third party website, please understand that it is independent from Advocate Aurora, and that Advocate Aurora has no control over the Website or its content.
In addition, Advocate Aurora does not endorse any third party whose Website may be linked from this Website. Advocate Aurora does not and cannot ensure that the propriety, security or accuracy of any third party website and we encourage you to review the posted policies of any website that you visit.
Disputes, choice of law and venue
All matters relating to the Website and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of either (i) the State of Illinois, if your provider is located in Illinois, or (ii) the State of Wisconsin, if your provider is located in Wisconsin, without giving effect to any choice or conflict of law provision or rule of any other jurisdiction.
If your provider is located in Wisconsin, you submit to the exclusive jurisdiction of the state and federal courts sitting in the County of Milwaukee in the State of Wisconsin and waive any jurisdictional, venue, or inconvenient forum objections to such courts. If your provider is located in Illinois, you submit to the exclusive jurisdiction of the state and federal courts sitting in the County of DuPage, in the State of Illinois and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
In any action to enforce these Terms of Use, Advocate Aurora will be entitled to all costs and attorney fees it incurs.
Any cause of action or claim you have regarding the Website or the LiveWell service must be commenced within one year after the claim or cause of action arises or the claim or cause of action is barred.
Notice may be given to you as a user of this site by posting information to this site. Notice may be given to Advocate Aurora only by delivery to Aurora Public Relations Department, 750 West Virginia Street, P.O. Box 341880, Milwaukee, WI 53234-1880, with a copy to General Counsel at the same address.
Entire agreement
These Terms of Use, along with the Privacy Policy, constitute the entire agreement between Advocate Aurora and you pertaining to the Website. If a court deems any provision of this Agreement unenforceable or invalid, then the court will modify such provision to the minimum extent necessary to make such provision enforceable and valid. Should such modification prove impossible or impracticable then the provision will be severed and the remaining terms of this Agreement interpreted and read to give them maximum enforceability.
Your comments and concerns
All feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: LiveWellSupport@aah.org.
Thank you for visiting the Website.
